Bloomex USA

Customer service sucks. I have yet to talk to anyone.

I thought this was going to be easy but it's by far! I needed to order different flowers because I purchased the wrong ones but you can't get ahold of anyone.

Never again! Do not buy from this place!

I have very bad experience with Bloomex. Ordered flowers for Sympathy on Aug 12, schedule to delivery on Aug 13, the one I ordered is 50% off promotion, order was completed with no issue, my cousin didn't receive the flowers on Aug 13, and no email communication with status, I called on Aug 14, and was told I need to pay extra $30 in order for delivery.

the reason is they cannot find any partner to fulfill the order with discount price, it's not a matter of $30, it's the way of running business is not acceptable!!!

also checked my credit card, they didn't refund money as well. I have to call and request the refund, hope I can get the money back.

I ordered sympathy flowers on Apr 30, 2021 to be delivered on May1. Flowers were not delivered and no one returned my email and voice mail.

I called 4 times on May 2 and 3. Each time a different person told me they were waiting for the production manager to reply and management would contact me. No one contacted me. This is garbage service.

DISHONEST AND UNETHICAL. They already took my money from my credit card

Ordered flowers on May 14, 2021, for delivery the next day. Got an email there's a problem and the delivery will be on May 18, 2021, they will upgrade the flowers.

May 17, 2021, I received a email with Purolater tracking #, I realize the flowers left Ottawa on May 15, 2021, sent to Toronto then Peterborough and would arrive in Dunsford on May 19, 2021.

I called and left messages to cancel the order, no response. I emailed and was told it's not their fault it's the delivery company fault, so they cannot refund.

Paid extra to have a Saturday delivery. Had not heard from the recipient which is odd because normally when we send gifts they thank us.

i went to follow up and neither the agent on the phone or their live chat could help. they continually said we will email you. WELL I PAID FOR A SPECIFIC DELIVERY.

its unacceptable to not have delivery information available when you are a delivery site.

When i asked for a refund they hung up and now refuse to answer the phone. IF I COULD LEAVE 0 stars I would.

Especially during the holiday season they missed out on a lot of business i would and could have supplied.

You will NOT get what you ordered, nor will the order come the day you ask and PAY for.No customer service from the "manager"Instead of making it right, they spew out gabage.

I asked to have my bouquet delivered on October 31, they arrived October 30th and ruined the surprise.

The flowers sent, look like they were right from the $7 Sobeys flower bin.

I am absolutely disgusted.

I placed an order for a bouquet to welcome home my uncle in the US from a long stay at the hospital. My credit card was charged but they had not received the order.

I tried for almost 2 weeks to follow up. During the live chat option customer service would reply back and say they will process it ASAP. However no follow up has been done and the order was never received.

I tried called the customer service number several times over the week and it would go to a message with again no follow up.

I finally called the line to place an order and they would not help. Rather they kept hanging up the phone when I asked about my existing order.

To date I have not received any follow up emails, a refund or a processed order.

I ordered flowers for my mother on 5/7 and had a delivery date of Monday May 11th. Sunday delivery was not available.

I called my mom to tell her so she wouldn't think I forgot her on this special day. She called today to say she never received any gift. I checked my e-mails and found the order, the confirmation and on Monday afternoon there was a e-mail saying that the delivery was cancelled. I contacted customer service and they said they don't deliver in that area.

That your computer system in not powerful and cannot block in accordance with delivery address. I am flustered by that reply. If I knew that you were unable to deliver to my mother I would have gone elsewhere.

I am beyond disappointed with your service which I have used for years. I would appreciate a reply.

Bloomex USA did not deliver my product.

Nor did they let me know it had not been delivered by the specified date.

Bloomex USA customer service does not answer.

Bloomex USA customer chat does not respond!

Terrible company, Terrible service

Stay away - do not use Bloomex USA

I ordered flowers for Mother’s Day order: 541829 and then you cancel and refund my order 3 days before Mother’s Day. What kind of company is this?

This is terrible service.

What kind of company that specializes in flowers would do this days before Mother’s Day?

I recommend no one to ever order from you. Bloomex can’t be trusted.

It's a scam website. I would give them 0 star ratings if I could.

I ordered for mothers day, day after they sent me an order status saying refunded, I reached out to them and 2 DAYS they responded saying they cant do my order.

Leaving me running around 2 days before mothers day trying to get some more flowers ordered. Still waiting on a refund and after reading other reviews I think I've been scammed.

No delivery made. No responses to my chat or emails, noone picks up their phone.

I'm very very upset.

I've used in canada, no problems. But horrible service in USA.